Returns & Exchanges
At Authenticated, we stand behind the quality of our curated fashion; if your purchase doesn't meet your expectations, we offer a seamless return process within 30 days of delivery. All items must be returned in their original condition with security tags intact to qualify for a full refund.
Initiate Your Request
Log into your Authenticated account and visit the 'Order History' section to select the items you wish to return and receive a digital Return Authorization.
Secure the Package
Place the unworn items back in their original designer packaging and include the printed packing slip to ensure accurate processing at our warehouse.
Attach the Label
Affix the pre-paid shipping label provided in your original shipment to the outside of the box, ensuring any previous delivery barcodes are fully covered.
Drop Off and Track
Hand your package to the designated carrier and keep your receipt; once received and inspected, your refund will be issued to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing